As DataCite refines our communication, support, and feedback channels we will use this space to answer any questions or gather feedback about our activities.
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Our open hours call today (July 2019) focused on communication and the various modes we use to communicate. In our slides we mentioned “usersnap” and we had a question about what that is… Usersnap is a tool that allows users to quickly send visual feedback to support@datacite.org. At the bottom of our website, fabrica, and other applications you will see a feedback icon
If you click on the icon you can then highlight something on the page, add a comment, and hit send. This then goes to support@datacite.org.
We also want to encourage all members to update the information about their organizations, contacts, and billing information. It is super simple to add and fun 
Simply go to https://doi.datacite.org/ and click on “settings”
This information is super important for us to communicate with you.
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Hi @Trisha, thanks for the update.
During the open hours callI I forgot to mention one thing that I miss: reference/issue/ticket numbers on support requests—is there something like that in the pipeline?
Thanks!
Hi @dnoesgaard
We are currently reviewing our help-desk system and looking at other options, including Salesforce, which will be our new CRM.
Thanks for the feedback !
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